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Luton opts for ten year extension of Civica ICT outsource deal

Neil Merrett Published 24 January 2017

Authority renews initial ten year deal signed in 2011 to expand focus to unified communications system and IT asset management; contract also underpins LTS commercial organisation


Luton Borough Council has announced it will be extending an existing ICT outsource arrangement with Civica as it looks to move forward with ongoing digital transformation and commercial plans, as well as a continued adoption of cloud computing solutions. 

Under the terms of its latest ten year agreement, the company is expected to support the authority to meet aims for a £1.5bn investment framework and more flexible working for staff through the adoption of mobile technology.  The cost of the extension has not been provided.

Having gone live last month, the extended agreement will aim to ensure more cost effective operations, supported by further expanding use of cloud computing.

The council’s chief executive, Trevor Holden, said the contract extension had been undertaken as part of efforts to support an overhaul of service delivery commitments, as well as its public and private sector investments.

“Civica will deliver the IT services and flexible infrastructure required for us to achieve our digital ambition to revolutionise the way that residents access services,” said Holden. “More of our offerings will now be automated and available 24/7 online, allowing for rapid self-service. And everything is secure by design so we and our users can do so with complete peace of mind.”

Also included in the scope of the deal will be the council’s commercial organisation Luton Traded Services (LTS), which provides pest control, passenger transport and building maintenance functions to public and private sector organisations.

Additional functionality will be provided on top of the existing work undertaken by Civica for the council, which has seen all the authority’s core ICT operations delivered by the company under the title ‘Project Genesis’.  This original deal, signed in 2011 and scheduled to last ten years, was valued at around £34m.

“The existing service will now be extended to include a unified communications system and IT asset management, as well as updates, hardware repair and disaster recovery. Civica will also be managing all related third-party relationships on Luton’s behalf,” said a statement on the agreement.

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